In case you are not convinced by the product or you prefer to make an exchange, just send us the package in the way that suits you best.


If you want to return your order, we offer you the most convenient way for you.

When we receive it and check it, we will proceed with the reimbursement.

If you are not satisfied with your item, follow the steps below to make a refund:

Access your personal space in the "My Personal Space" section and select the order you want to return by clicking on "Infos / Returns"

Once on the order page, you must choose the items you want to return, indicate the reason in the drop-down menu and click on "Request a return"

We will send you he instructions to complete the return

There are no extra shipping costs. The person will only have to pay the price of the return that he/she chooses.

The reimbursement will be made once the products are received in the warehouse, within 7 working days, with the same payment method.

Intimate or hygienic products such as sex toys or masks, customised products such as smartwatch screen protectors and food products such as creams and supplements cannot be returned for health, hygiene and safety reasons. They may be returned in the case of defective products.


No exchanges will be made. To proceed to the change you must return the purchased product and make a new purchase.

Product added to wishlist