SUPPORT AND WARRANTY

The best support and warranty services at your disposal. Because we want you to enjoy your products. We offer you:

3 years warranty

Technical support via email and WhatsApp

Replacement or refund guarantee

Also...

REGISTER YOUR WARRANTY

Did you buy in a store? Register your warranty online here.

MAKE YOUR WARRANTY REQUEST

Do you have a problem with your product and want to use your warranty? Contact us.

The general coverages give 3 years of warranty from the moment of the order. The purchase receipt/invoice marks the date of the warranty. By showing this document you will be able to exercise your warranty rights.

If you want to use your warranty right and want to make an exchange or return, please consult our return policy or visit our FAQ.

If you prefer us to answer any questions, we invite you to write us an email on our contact page.

What is the warranty period?

3 years for all items.

Who pays the shipping costs when using the warranty?

Each person is in charge of the shipment.

If there is no item to be replaced, what happens?

The money will be refunded through the channel that the payment was made.

How to return the product?

The product must be returned with all its accessories and in a package so that it does not suffer any further deterioration.

What happens to the data or configuration of my item?

Ksix is not responsible for the data and/or configuration of the product. In the repair or replacement process, the saved data will not be taken into account, leaving the item in its original state.

Ksix recommends backups to avoid data loss.

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