SUPPORT AND WARRANTY

The best support and warranty services at your disposal. Because we want you to enjoy your products. We offer you:

3 years warranty

Technical support via email and WhatsApp

Replacement or refund guarantee

Also...

REGISTER YOUR WARRANTY

Did you buy in a store? Register your warranty online here.

MAKE YOUR WARRANTY REQUEST

Do you have a problem with your product and want to use your warranty? Contact us.

What is the deadline for use the guarantee?

3 years from the time of purchase for all items on the website, except for Wallbox products which have a 2 year warranty and products associated with wear and tear such as cases and batteries which are not covered by a warranty.

*In the case of orders placed in the name of a company, with an invoice generated, they have a guarantee period of 6 months from the date of delivery, in accordance with the provisions of article 1490 of the Spanish Civil Code.

What do I have to show in order to exercise the right of guarantee?

It is essential to keep the receipt or invoice of the purchase.

What does the warranty cover? What does it not cover?

The Ksix warranty covers repairs to any product that has a manufacturing fault. Defects caused by improper use of the product, external or accidental causes, the passage of time or wear and tear due to normal use (including battery degradation) are not covered by the warranty.

Who pays the shipping costs when using the guarantee?

In the case of a defective product, we shall bear the cost of returning the product.

What happens to the product with which I use the guarantee?

If we have the same product reference in stock, a new product will be sent to the buyer free of charge. If we do not have that particular product in stock at that time, it will be replaced by an equivalent product with similar characteristics.

If there is no item to be replaced or equivalent, what happens?

The money will be refunded through the channel through which the payment was made, in case it was purchased on the website www.ksixmobile.com.

How can I return the product?

1. Register your warranty online at this link

2. Make your warranty request by sending an email to sat@atlantistelecom.com

3. Our technical team will analyse the case and will contact you to communicate the diagnosis. If necessary, a home collection will be scheduled within 24/48 hours

4. The product must be returned with all its accessories and in a package so that it is not damaged

What happens to the data or configuration of my article?

Ksix is not responsible for the data and/or configuration of the product. In the process of repair or replacement, the recorded data will not be taken into account, leaving the item in its original state. Ksix recommends backups to avoid data loss.

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