Support and Warranty
The best support and warranty services are here for you.
Because we want you to enjoy your products to the fullest, we offer:
And there’s more…

Register Your Warranty
Bought from a physical store?
Register your warranty online here.

Submit a Warranty Claim
Having an issue with your product and need to use your warranty? Contact us.
How long do I have to claim the warranty?
3 years from the date of purchase for all items on the website, except for Wallbox which are covered by a 2-year warranty and products associated with wear and tear such as cases, cables, straps or batteries, for example, which are not covered by a warranty.
*In the case of orders made on behalf of a company, with an invoice generated, they have a guarantee period of 6 months from the date of delivery, in accordance with the provisions of article 1490 of the Civil Code.
How long does it take to process a warranty exchange?
The process takes at least 7 business days from the time our technical service receives the product.
For machine repairs, this timeframe might be longer.
How do I proceed with a warranty exchange?
1. Register your warranty online here
2. Request an exchange using the form.
*The product must be returned with all accessories and properly packaged to avoid damage
3. Arrange collection of the defective item.
4. Our technical team will analyze the issue and contact you with the diagnosis.
5. If the product is confirmed to be defective, a new one will be sent to you.
What do I need to claim the warranty?
You must keep the purchase receipt or invoice.
What does the warranty cover?
The KSIX warranty covers repairs to any product that presents a manufacturing fault. Defects caused by improper use of the product, external or accidental causes, the passage of time or wear and tear due to normal use (including battery degradation) are not covered by the warranty.
Who covers the shipping costs for warranty claims?
If the product is defective, return shipping costs are covered by us.
What happens when I use the warranty?
If we have the same product reference in stock, a new product will be sent to the buyer free of charge. If we do not have that particular product in stock at that time, it will be replaced by an equivalent product with similar characteristics.
If there is no item to be replaced or equivalent, what happens?
The money will be refunded through the channel through which the payment was made, in case it was purchased on the website www.ksixmobile.com.
If I request an exchange under warranty and the new item is defective, does this affect or reduce the warranty period?
In this case, each time a new item is shipped, the warranty is renewed.
What happens to the data or configuration of my article?
KSIX is not responsible for the data and/or configuration of the product. In the process of repair or replacement, the recorded data will not be taken into account, leaving the item in its original state. KSIX recommends to make backups to avoid data loss.
If I bought the item in the Canary Islands or Andorra, can I request an exchange under warranty?
Provided that it is an article distributed by Atlantis Internacional S.L., that it is within the term of guarantee and the purchase invoice is available, it will be possible to request the change in guarantee. The expenses of shipment will run of our part except in the case of the Canary Islands and Andorra, where the client will have to assume the cost of the shipment of the article.